About
Same values. A more personal name.
Vacaville Appliance is transitioning to Brian's Appliance Repair. Customers may see both names while that transition is completed.
Brian's approach
“Our goal is simple: treat every customer like family and always look out for your best interest.”
— From Brian's own description of the businessBrian believes appliance repair should be honest, fair, and focused on what is best for the customer. Replacing an appliance can be a major expense, but that does not mean every appliance should be repaired at any cost.
When possible, Brian will help narrow down the problem over the phone. When a service visit is needed, the goal is to diagnose the issue properly and explain the options without unnecessary repairs.
The business is local to Vacaville and serves nearby communities based on the current schedule and route.
Diagnose carefully
Start with the actual symptoms instead of guessing at parts.
Explain the options
Make the repair and cost understandable before the customer decides.
Protect the customer's money
Say plainly when a repair may not be the best financial decision.