Before you call

A few details can save time.

You do not need to diagnose the appliance yourself. Brian needs the symptoms, brand, and model number when it is safely accessible.

Write down what you notice

When the problem startedWhat part of the cycle or operation failsAny error code on the displayAny leak, unusual sound, heat, smell, or frostWhether power or a breaker was checked safely

Finding the model number

Look for the manufacturer label.

Do not pull out a heavy appliance or disassemble anything to find it.

RefrigeratorInside wall, ceiling, door frame, or behind the lower kick plate

Washer or dryerAround the door opening, under the lid, or on the rear panel

DishwasherAlong the side of the door or door frame

Oven or rangeAround the door frame, storage drawer, or rear panel

MicrowaveInside the door opening or on the rear label

Still unsure?

Describe what you see, hear, or smell. Brian will take it from there.

Call (707) 624-6928

Call Brian Request service